Question 1

How do I shop on LUXTOKY?

Accepted Answer

Browse our catalogue, add your desired handbag to cart, and complete the checkout process. After placing your order, we will confirm stock availability within 3 business days, then procure and ship from Japan.

Question 2

Are the products authentic?

Accepted Answer

All products come from reputable pre-owned stores in Japan and have been professionally authenticated. Japan's pre-owned market has the world's strictest quality standards. We guarantee every item is authentic.

Question 3

What payment methods are accepted?

Accepted Answer

We accept Visa, Mastercard and American Express credit cards, processed securely via Stripe.

Question 4

What is pre-authorisation?

Accepted Answer

When you place an order, a pre-authorisation (temporary hold) is placed on your card but no charge is made. Once we confirm stock availability, the actual charge is processed. If the item is unavailable, the hold is automatically released.

Question 5

How much is shipping?

Accepted Answer

Free shipping on all orders! Every order enjoys free delivery across Hong Kong.

Question 6

How long until I receive my order?

Accepted Answer

Estimated delivery is 7-14 business days from order placement. This includes stock confirmation (~3 business days), shipping from Japan to Hong Kong (~3-5 business days), and local delivery (~1-3 business days).

Question 7

Can I return an item?

Accepted Answer

As our products are pre-owned designer handbags shipped directly from Japan, each item is unique. Therefore, we do not accept returns or exchanges. Please carefully review product descriptions and photos before purchasing.

Question 8

How do you guarantee authenticity?

Accepted Answer

Our products come from reputable pre-owned stores in Japan with professional authentication teams and strict quality control. Japan's pre-owned market has the world's most rigorous authenticity standards.

Frequently Asked Questions

Shopping Process

Payment

Shipping

Returns / Exchanges

Authenticity